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This story was shared by Elder Carl B. Cook in the October 2011 General Conference.
At the end of a particularly tiring day toward the end of my first week as a General Authority, my briefcase was overloaded and my mind was preoccupied with the question “How can I possibly do this?” I left the office of the Seventy and entered the elevator of the Church Administration Building. As the elevator descended, my head was down and I stared blankly at the floor. The door opened and someone entered, but I didn’t look up. As the door closed, I heard someone ask, “What are you looking at down there?” I recognized that voice—it was President Thomas S. Monson. I quickly looked up and responded, “Oh, nothing.” (I’m sure that clever response inspired confidence in my abilities!) But he had seen my subdued countenance and my heavy briefcase. He smiled and lovingly suggested, while pointing heavenward, “It is better to look up!” As we traveled down one more level, he cheerfully explained that he was on his way to the temple. When he bid me farewell, his parting glance spoke again to my heart, “Now, remember, it is better to look up.” As we parted, the words of a scripture came to mind: “Believe in God; believe that he is … ; believe that he has all wisdom, and all power, both in heaven and in earth.” As I thought of Heavenly Father and Jesus Christ’s power, my heart found the comfort I had sought in vain from the floor of that descending elevator. Since then I have pondered this experience and the role of prophets. I was burdened and my head was down. As the prophet spoke, I looked to him. He redirected my focus to look up to God, where I could be healed and strengthened through Christ’s Atonement. That is what prophets do for us. They lead us to God.
