When a bishop wakes up in the morning, there is no telling what can happen that day — especially on Sunday. We preach preparedness in the Church, and that goes for being a leader as well. Saving a handful of telephone numbers in your phone might just save you in a moment of urgency. We asked hundreds of leaders which phone numbers they recommend a bishop, or any leader, save in their phone. Here are the most important:
Church Headquarters
Calling Church Headquarters (801-240-1000) can get you access to any department of the Church. The kind people at the switchboard treat a bishop like royalty when he calls. The switchboard staffers are always so courteous and willing to help you get to the right place. If there is a church department in Salt Lake City you need to talk to, this number will get you there. You’ll need it more than you might think, so save it in your phone and have it ready.
A related number to have handy is the LDS Help Line (855-537-4357) which is especially useful for “technical” questions.
Non-Emergency Police Department
If you have been in the Church long enough, you know that anything can happen during the three-hour block on Sunday. For emergency situations, you probably have the Police Department Emergency number memorized. But there will be situations where you need some backup from the local police that doesn’t involve an emergency. There might be someone suspicious who wanders into the building. There might be a local conflict that spills over onto church property. Or, there might even be someone angered by a bishop’s welfare decision and refuses to leave (this happened in my ward). Whatever it is, it’s always nice to have the Non-Emergency Police Department phone number just a few clicks away.
Crisis Line
As a bishop you will gain a new perspective on the realities of mental illness. I never anticipated having to be so educated on how to organize assistance for someone contemplating suicide. No leader wants to live with the burden of realizing there might have been more he could have done to save someone suffering from mental illness.
Do a Google search for the Crisis Line in your area and save it in your phone. (The U.S. National Suicide Prevention Lifeline is 800-273-8255. In Utah simply dial “988”.) You will be glad you have it when you need it. I’d even suggest giving the Crisis Line a call and asking some questions about how you can help as a religious leader, and further understand their processes if you face someone contemplating suicide.
24-Hour Welfare Help Line
For wards with sticky welfare situations, the 24-Hour Welfare Help Line (855-LDS-HELP/ 855-537-4357) can help you make a better decision with unique welfare situations. The staff can also help you avoid welfare fraud if you have an individual requesting welfare assistance from you and other bishops in the area.
Be sure to review the guidelines for the Welfare Help Line before calling.
Transient Bishop
From time to time, a bishop may receive a phone call or a knock on his office door from an individual in need who doesn’t live within the ward boundaries or is not a member. Principles outlined in Handbook sections 22.4 (Principles for Providing Church Assistance) and 22.5 (Policies for Providing Church Assistance) will give you guidance on how to help these and other individuals. You may be able to refer them to a local transient bishop, who might be a set-apart bishop at your local bishop’s storehouse or an assigned bishop in your stake. Contact your stake president for information about how this is handled in your area.
When you have someone in need you will be glad to have the information at your fingertips so the individual can get help as soon as possible.
What other phone numbers have you found most helpful during your time as a church leader?
Great list what about abuse hotline?
The 24/hr Welfare help number my friend. They can help, not just for food and housing issues. The mental help is part of that. Abuse isn’t just physical it’s mental and sexual as well. That is implied above from what I read. The number on my life and in being someone who’s had issues with abuse life I would call 1-855-LDS-HELP.
It is a great list for executive secretaries who run interference for their bishops. The 855-537-4357 number helped me solve the problem with someone that was not even sure if they were a member and were looking to the bishop for help. If we don’t have a person’s records the bishop has no stewardship so he cannot help them. I referred them to transient services.
Family Services should be on the list.